CASE STUDY
Building a Dual-Sided E-commerce Platform
How we transformed a startup's Zoho environment into a full-fledged online shopping and admin portal for a home décor business.
Project Overview
A new e-commerce business selling home décor products needed a robust system for order management and client access. Off-the-shelf tools didn't meet their needs — they wanted an end-to-end solution that could handle both administrative oversight and customer orders within Zoho Creator. We built a custom dual-portal Creator app that gave them a centralized platform for operations and sales.
Industry
E-Commerce / Retail
Timeline
2 Months
Services
Zoho Creator, Deluge, HTML/CSS
The Challenge
1
Fragmented Systems
Admins had no single dashboard for all orders, product inventory, and customer data, leading to confusion and inefficiency.
2
Limited Customer Access
Customers couldn't view products or manage orders online, requiring manual processing for every transaction.
3
Manual Order Tracking
Product and payment data were handled outside Zoho, making it difficult to maintain accurate records and track order status.
Our Solution
We developed a two-in-one Zoho Creator application with distinct user roles for admins and customers.
Admin Portal
Built a central management console for product listings, customer orders, and analytics.
Integrated custom permissions and dashboards for team members
Real-time inventory management and tracking
Comprehensive order management system
Customer Portal
Created a secure login area for customers to browse, order, and track purchases.
Used Deluge scripting and HTML customization to mimic modern e-commerce flow
Intuitive product browsing and search
Shopping cart and checkout functionality
Seamless Order Management
Linked order data between portals for synchronized visibility and real-time updates.
Added automated order status updates
Email confirmations for orders and shipments
Real-time inventory updates across both portals
The Results
100% Centralized
Sales process fully managed from a single Zoho Creator application, eliminating system fragmentation.
70% Faster
Order updates through real-time sync between admin and customer portals.
Professional Presence
Enabled the business to launch confidently with a modern, fully-functional e-commerce platform.
Positive Feedback
Customers praised the improved communication and transparency throughout the ordering process.
"We needed a custom solution that could grow with us, and ZohoDoneRight delivered exactly that. The dual portal system gives us complete control while providing our customers with a seamless shopping experience. It's been a game-changer for our startup."
Ahmed
Owner, HereBlinds
Key Takeaways
Zoho Creator can be customized beyond its default forms and views
With Deluge scripting and HTML/CSS customization, Creator can power sophisticated e-commerce experiences.
Dual-role systems improve both admin efficiency and client satisfaction
Separate but connected portals ensure each user type gets the exact functionality they need.
Small startups can launch powerful e-commerce systems entirely within Zoho
You don't need expensive third-party platforms to create a professional online shopping experience.
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